I thoroughly enjoyed the hotel, received decent service.

the breakfast was amazing and all right and included. the place had a warm atmosphere. location: the hotel was just off the principal building, taxi and bus stops and central tlaxcala. there was fonda del convento right next to the venue.

The staff were extremely friendly and helpful. The location was magnificent, right on the central Plaza. Tlaxcala City Cathedral is a 10-15 minute walk from the property. The fruit, vegetable, and potato were outstanding. There was lots of food overall.

TV set and a writing desk in the room, unbeatable location. Spacious private bathroom. Friendly check-in, parking on-site.

Not polite staff!

The actual building, it is an ancient colonial one, very well located in the city's main square, with a good restaurant and a spacious parking.

The overall staff service is very unprofessional. No help or assitance given when a problem about the reservation arised, nor was any cocktail or cafe service offered while relaxing in the lobby or by the poolside. We were literally chased after while strolling along the main street for not having handed in the buffet voucher, on the assumption that were eloping without paying. At 13.00 hrs on Saturday we were told that because checking out hours had expired, we would have to pay an extra day, when in fact he reservation was for two days, until Sunday.

The location here is excellent for strolling around Juarez Park, breakfast is great with a variety of food options like fruits, vegetables, and potatoes.

Everyone was helpful and we were in an excellent location to see the city.

The front desk staff was not very knowlegable of local restaurants.

It was raining so we only spent one nite. I need to return to see the town/

When we arrived , we had confirmed reservations for two rooms. When we checked in we were told a big group had checked in before us and they could only give us one room. Secondly, it was about 4:30 or 5 and that one room was still having to be cleaned. When we returned from getting a cup of coffee, they had finally found us another room. The coffee in the morning in the restaurant was poorly brewed.

This venue is spotless, with friendly staff and an excellent location within walking distance of all the places we wanted to visit, plus we were pleasantly surprised with a room upgrade.

This is an excellent hotel in the very center of Tlaxcala which is a wonderful little city. I would definitely stay here for a third time.

I really got my money's worth at this hotel. The value was great and the room was fantastic. The location was unbeatable, right in the heart of the city. The staff treated me so well, they were friendly and accommodating.

Hotel breakfast could've been better, more variety would've been nice.

The hotel's location is unbeatable, with a central position in Tlaxcala Centro. The beautiful lobby and pool provide a pleasant atmosphere. The attentive wait staff ensures a satisfactory dining experience. Beds and linens exceed expectations, offering a comfortable sleep. The hotel's cleanliness and maintenance are top-notch. On-site parking adds convenience. The included American breakfast, with several choices, is average.

Nothing, it is perfect.

The location was unbeatable. The service was fairly good. The hotel was beautiful, clean, and well maintained. The beds and linens were better than usual. The staff was extremely helpful. The included breakfast was good. The wait staff was very attentive. On-site parking was available.

Was all great.

Great location, amazing service, and a tasty breakfast. The lobby and pool add to the lovely atmosphere. Convenient on-site parking and comfortable beds with quality linens make for a pleasant stay.

We had a fantastic stay at this place! The location couldn't be better, right on the central Plaza, which made it so convenient for exploring the city. The service was top-notch, with the housekeeping staff ensuring that our room was always clean and comfortable. We were also pleasantly surprised by the welcome drink upon arrival, which added an extra touch of luxury to our stay. The tours/ticket assistance provided by the staff was incredibly helpful in planning our sightseeing activities.

We highly recommend this place to everyone.

We loved the hotel's prime location right in Centro, on the central Plaza, at the center of Tlaxcala capital. The cleanliness was impressive, and the hotel facilities were top-notch. Parking was convenient and the breakfast provided was a great start to the day. The staff was extremely helpful and accommodating.

Don't have any issues at all.